Customer Solutions Representative

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Jacksonville, FL

Job status
Full time
Pay
$16.00 – Hourly
Job description
* Meet our Hiring Managers in person.

* Visit us on Tuesday September 17th at 10:00 AM

* Click Apply now for the location address.

If you are skilled in customer service and love to help people find solutions, this may be a great fit for you!

You'll be helping our customers while working in a fun team environment. You'll leave at the end of the day feeling like you made a difference. As an Ally team member, you'll be contacting Ally auto loan customers to remind them about late or missed payments, getting the facts about the reasons for delinquency and helping customers bring their accounts current by negotiating payment arrangements.


We offer the respected history of a great brand and excellent benefits. The team receives extensive training with an emphasis on compliance and negotiating and selling skills to ensure collection routines are consistent and based on industry best practices.


What You'll Do

You will work quickly and accurately to contact customers to determine a reason for payment delinquency and negotiate payment commitment while maintaining a professional nature. Using a computerized system for tracking, information gathering, and troubleshooting, you will complete phone calls to meet required performance standards and metrics. Maintaining strict confidentiality, you will respond to customer inquiries via telephone, Shaw workflows, CRTS and/or e-mails within an established time frame. You will document all accounts accurately, clearly and concisely noting the reason for hardship and potential repossession loss as well as adhere to all state and federal laws in the handling of accounts


What You'll Need
• HS diploma or equivalent required
• Prior experience in financial services or similar industry preferred (Associate's or Bachelor's degree in business or related field may be used as a proxy for experience)
• Skip tracing skills preferred
• Attention to detail coupled with professional phone etiquette
• Good follow up and persuasive negotiation skills
• Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss
• Ability to work a flexible schedule which may include weekends, holidays and overtime as necessary to meet business needs
• Completion of an assessment is required (you will be given a link to the assessment if you are considered for the next step in the recruiting process)

Ally Overview

Ally Financial Inc. (NYSE: ALLY) is a leading digital financial services company and a top 25 U.S. financial holding company offering financial products for consumers, businesses, automotive dealers and corporate clients. Ally's legacy dates back to 1919, and the company was redesigned in 2009 with a distinctive brand, innovative approach and relentless focus on its customers. Ally has an award-winning online bank (member FDIC), one of the largest full-service auto finance operations in the country, a complementary auto-focused insurance business, a growing digital wealth management and online brokerage platform, and a trusted corporate finance business offering capital for equity sponsors and middle-market companies.

Business Unit/Enterprise Function Description

Ally Auto works directly with dealers nationwide to provide one of the most comprehensive suites of auto financing products and services in the industry. Ally offers new and used vehicle inventory financing, consumer financing, leasing, commercial loans and vehicle remarketing services. As a full-service provider, Ally understands dealer needs and is committed to helping them maximize sales and profitability.

With nearly 100 years of industry experience, our employees' expertise allows us to provide our customers with the highest level of service, providing value that helps dealers build brands, better serve customers and stay ahead of the competition. Ally is also a full spectrum auto servicing organization that includes value streams from customer care to remarketing, and many support areas. It is a fast-paced, challenging and collaborative working environment. Our employees are focused on consistently delivering a superior customer experience.


Total Rewards Information
Ally's compensation program offers market-competitive base pay and bonus pay potential based on achieving personal and company goals. Plus, we have a flexible paid time-off program with an emphasis on work-life balance.

Ally offers a variety of benefits to protect your health and well-being, provide financial security and balance your work-life needs including:
• Industry-leading 401K Retirement Savings Plan including Matching and Company Contributions
• Comprehensive wellness program with financial incentives designed to help you achieve your best health
• Flexible health insurance options including dental and vision
• Pre-tax Health Savings Account with generous employer contributions
• Pre-tax dependent care and commuter benefits
• Other work-life integration benefits including parental and caregiver leave, adoption assistance, backup child and adult/elder day care program, child care discounts, tuition reimbursement, LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs

Ally is an Equal Opportunity Employer
We extend equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Education requirements
• High school diploma or equivalent required.
Qualifications
Prior experience in financial services or similar industry preferred (Associate's or Bachelor's degree in business or related field may be used as a proxy for experience)
Skills
• Skip tracing skills preferred.
• Attention to detail coupled with professional phone etiquette.
• Good follow up and persuasive negotiation skills.
• Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss.
Work hours
• Ability to work a flexible schedule which may include weekends, holidays, and overtime as necessary to meet business needs.

About us:
We’re a leading digital financial services company and a top 25 U.S. financial holding company that offers award-winning online banking, rewarding credit and lending experiences, unmatched auto financing products and services, and a growing wealth management and brokerage platform.

Our 8,000 teammates are committed to making sure every interaction is extraordinary, with a sole focus of doing what’s best for our customers and their financial well-being. Learn more about our company and lines of business.

Our people LEAD our culture — and our success. We take our values to heart and hold each other accountable to live by them. With a focus on the customer, we work together with integrity, treat each other with respect and appreciate our differences.

We are an Equal Opportunity Employer.
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